Returns & Exchange
If you are unhappy with any products purchased from the Outdoor Scene website you can return them to us unworn, with all labels attached within 7 days to receive a no hassle refund. Refunds will be granted for the price of the merchandise that you have purchased from Outdoor Scene.
We request that you advise us of your intention to return products by emailing info@outdoorscene.com and/or contacting our retail department on 01572 770798.
Returning Goods to Outdoor Scene
The goods should be repacked in their original packaging. The address for all returns is:
Outdoor Scene, 78 High Street, Oakham, Rutland, LE15 6AS.
Please note, when sending a return, the postage costs are your responsibility. We recommend that you use a recorded delivery service with a tracking facility. Outdoor Scene cannot be held responsible for non-receipt of goods. Your statutory rights are not affected.
Faulty Goods
If you consider a product to be faulty due to manufacturing please return to us immediately. Please send to the above address, including a brief description of the fault. You can advise us of any faulty goods by emailing us at info@outdoorscene.com
How we refund
All refunds are made to the credit / debit card used to purchase the products. Refunds are not made in cash or in any other form of payment. Outdoor Scene will arrange to credit your card at the very earliest opportunity after receipt and acceptance of the returned item(s) to Outdoor Scene.