Frequently Asked Questions

 
I have forgotten my password, how can I get it resent to me?

Simply go to the “login” on the home page. Type in your e-mail address and click ‘forgotten your password?’ We’ll then give you your password reminder which may help jog your memory. If you’re still unsure, just send an e-mail to Customer Services and we’ll send you a secure e-mail containing your password, this will go directly to the e-mail address you registered on our website. Don’t forget that your password is case sensitive, so you need to enter it exactly as it appears in the e-mail we send you.

Can I change or cancel my order?

Once your order has been confirmed, it's not currently possible for you to change or cancel it prior to dispatch. However, if you are not completely satisfied with your order, simply return it to us, (unworn and with all original hangtags) for a refund.

Has my order been shipped?

As soon as your order has been sent out, we'll email to let you know.

What do I do if my parcel doesn’t arrive?

We’re pleased to say nearly all our orders arrive safely and on time. However, there are a few occasions when this isn’t the case. If this happens, don’t worry, simply email our customer services team at enquiries@outdoorscene.com or call us on +44 (0)1572 770798 (Monday – Friday 8am – 6pm) and we’ll investigate this for you.

If an item is showing as sold out, will you be getting any more into stock?

Frequently, we have to buy more stock on many of our best selling lines. If you wish to know about a specific colour and size in any style, please email our customer services team at enquiries@outdoorscene.com

I am unable to order from your website.

We must admit, this is very uncommon. However, if you do experience any technical difficulties using the site, please email us at enquiries@outdoorscene.com explaining the problem. We’ll be only too happy to help,